Returns & Exchanges

We will gladly accept your return for a refund, store credit or exchange within 10 business days along with our return form.

Returned items must meet these requirements:

• Returned within 10 business days of receipt of receiving your order.
• In original packaging, unworn condition, free of make-up stains and free of odor.
• Accompanied with our return form.
• Shoes must be repacked in their shoe box(es) and placed in a protective box.

Non-returnable items include (refunds/exchanges/store credit not accepted): Formal gowns, sale or promotional items, accessories, and undergarments including lingerie, swimwear and bodysuits.

Shipping: Customer is responsible for shipping fees to send the return back to Marsia and for re-shipping for exchanges.

Return Processing time: Once we have received your package, your return will be processed within 3-5 business days. You will be notified via email once your return has been processed. If you have requested a refund, please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 2-5 business days). Original shipping charges are non-refundable.

Please contact us to start the return process.